about grace concessions

Experience Matters! For more than two decades Diana Wilner, the principal of Grace Concessions LLC ("Grace"), has been recognizing and meeting the diverse, sophisticated needs of both today's airports and today's travelers. Through her extensive experience in airport concessions management, she has provided the traveling public a dining experience with exceptional customer service and superior food quality. Only by knowing your market can you achieve this goal. Grace can offer the air traveler the full spectrum of quick and full service food and beverage operations in an inviting, relaxing and comfortable atmosphere. In 1988 Grace's principal began restaurant management at Ronald Reagan Washington National Airport. For over twenty years the mission has been to assist in the opening and operation of exceptional airport food and beverage concessions.

Grace specializes in concepts that are perfectly suited to meet the needs of the modern airport traveler. We know that airline passengers tend to "eat locally" so we partner with strong regional concepts that offer our customers both local flair and a high quality culinary experience. In addition to identifying and working with regionally appropriate airport restaurant concepts, succeeding in an airport environment requires a unique combination of skill and experience. Graces' management team has a proven track record of providing exceptional customer service, consistency of food quality, and the timely service that is required by today's travelers.

With over 20 years of "hands on" experience our professional management team brings the knowledge and expertise necessary to succeed in the difficult airport environment. We know how to excel in restaurant operations with small kitchens, limited storage, extensive security issues, difficulty in finding and keeping well trained staff, while always offering high quality food in an exceptional atmosphere. In the difficult airport food concession business, we know how to achieve the maximization of operating gross receipts and net revenues through our top quality professional management and unparalleled customer service.